4 Keys To Evaluating Payment Service Providers For Digital Media

Abhishek Dadoo
July 12, 2021
4 Keys To Evaluating Payment Service Providers For Digital Media
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Guide to Evaluate Payment Providers to Increase Direct Revenue

Seamless payments have been a game changer for e-commerce players selling physical goods. Learn how to increase direct revenue by making the payment experience effortless!
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This article was first published by INMA.

Seamless payments have been a game changer for e-commerce players selling physical goods. There is enough literature out there on the advantages of one-click checkout with a pre-stored credit card or with pre-stored balance in digital wallets. Even for publishers and creators selling digital goods, the key elements for evaluation of payments service providers are largely the same:

  1. Compliance with payment regulations
  2. Global coverage of local payment methods
  3. Easy implementation for publishers and creators
  4. Easy checkout journey

Before we dive further into any of the topics above, its important to note that with digital goods, fulfilment (access to gated content) happens in real-time.Hence, there is additional complexity around managing digital rights that digital goods payments service providers must handle. In the context of this article, we will park this topic.

Compliance with payment regulations.

For digital goods payments, there are two options: recurring subscriptions or one-time payment per content.

Recurring subscriptions have been around for some time and hence the compliance requirements are better understood. For example, for storing credit card information, the payments service provider should be PCI compliant. Also, the payments service provider should comply with the recurring payments guidelines of the country of the user. For example, the Reserve Bank of India issued specific guidelines for recurring payments on 31March 2021. When accepting recurring payments mandate from card holders, the payments service provider is required to comply with such guidelines in every user market.

Pay-per-content on the other hand does not work with cards. The high fixed transaction cost renders cards as an ineffective payment method for small payments. Hence, pay-per-content must be routed through a digital wallet, either with pre-stored balance or with post-paid functionality. In both cases, the ability to issue payment accounts falls under the purview of the payments act of the domicile country of the digital wallet service provider. It is important for publishers and creators to understand the payment regulator’s requirements, failing which you are risking the trust and stored monetary value of users who pay for your content with the specific digital wallet. For example, India requires RBI clearance before an Indian provider can offer digital wallet based services. In Singapore, MAS allows digital wallet service providers to operate within certain thresholds before which the service provider is required to get licensed as an account issuer. The U.S. Department of the Treasury requires digital wallet service providers to first register as a Money Services Business (MSB)and then procure Money Transmitter Licenses in each state the service provider operates in.

Global coverage of local payment methods.

Most digital publishers cater to global audiences and diasporas residing across geographies. For English content, we found that audiences are typically fragmented in large proportions across the US, Canada, UK, India, and Australia. Similar multi-geography audience exists for content in other languages such as Spanish, Arabic and others.

Payment methods need to be localized, otherwise, people won’t buy. Alternative payment methods such as digital wallets are well known in emerging markets. However, our research shows that even in developed markets, there is a strong preference to pay via banks or digital wallets especially when the user transacts with a merchant or digital publisher for the first time. The prevalence of payment aggregators such as Google Pay, Apple Pay, Rapyd, Adyen, Stripe, etc. is testament to the importance of bundling local payment methods under one hood.

For digital publishers and creators, dealing with untapped global audiences of never-subscribers, it is ever more important to consider service providers who aggregate payment methods across the globe.

Easy implementation for publishers and creators.

Large publishers are broiled with multiple initiatives competing for technology resources. Mid-sized publishers have outsourced their technology teams in most cases. Individual creators are limited by the inflexibility of their creator platform or content management system.

Hence, the payments service must be easy to implement, else it will be difficult to get buy-in from the technology team. Once implemented, there must be detailed controls and analytics for business teams to optimize the payments service and monitor its performance.

Easy checkout journey.

Payments service providers invest extensively in optimizing their APIs and user interface. A fraction of a second improvement in latency can yield multi-fold increase in conversions. From the choice of colors and language in hosted checkout pages to the placement of the one-click checkout buttons; Every small change has a role to play in the users’ checkout experience.

An overlooked aspect of evaluation is the level of detail at which the checkout funnel is tracked by the payments service provider. Granular analytics helps with precise optimization of the user checkout experience and converts user intent into magnitudes higher transactions.

Let’s not boil the ocean.

As with any vendor evaluation process, it’s easy to get into analysis paralysis. Easy implementation and easy checkout journey are table stakes for every payments service provider. So, regulatory compliance and global coverage remain as the two most important criteria that any publisher or creator should evaluate upfront.

Instant Access. Fewcents.

At Few¢ents, we have taken utmost care to address these evaluation criteria:

  • We are Singapore domiciled which allows us to issue wallet accounts in 50+ currencies to global audiences.
  • We have integrated with local payment methods in 65 countries allowing audiences to add money using their favourite payment method, be it local banks, e-wallets, or cards.
  • Publishers can embed Few¢ents paywall with a few lines of code. From their dashboard, Publishers can customize the text copy on the paywall and control placement / price by geography.
  • We capture detailed first-party data about who is paying for which content from which geography -allowing Publishers to optimize the checkout funnel and content pricing with ease.

Abhishek Dadoo,

Dushyant Khare

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Abhishek Dadoo

Abhishek is a seasoned business leader and technology product manager. He has worked in management consulting with PwC and Altman Solon in Boston, USA before moving to Singapore permanently. In Singapore he has held roles in market development with Ericsson and DHL before branching out to start his own venture, Shoffr, a digital marketing solution that provides online to offline attribution for digital marketers. In 2019, Abhishek sold Shoffr to Affle, a publicly listed ad-tech company in India.

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