Customer Success Associate

Background:

Fewcents (www.fewcents.co) was founded in 2020 with a clear mission —to unbundle premium content and make it easily monetizable in multiple currencies so that digital publishers can focus their efforts on writing enriching and authentic stories. We raised seed funding in 2021 and we are ready to go out and change the way people consume media on a global scale.
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We have a market-leading paywall and digital wallet solution that allows users to pay small amounts of money and unlock premium content (text, audio, or video) without having to buy subscriptions with each digital publisher. We help digital publishers unbundle and monetize premium content with pay-per-article. Fewcents provides service in 50 currencies without any fixed fees.

What We Offer:

We are looking for a driven Onboarding and Customer Success Associate to join our Customer Success team to help us grow. This is an exciting opportunity based in Singapore to be part of a fast-growing Fintech-for-Media start-up. You will gain insight and great experience into an internet start-up, experience life as an entrepreneur, and get involved in all aspects of the company’s growth marketing and demand generation efforts. The ideal candidate is someone who is able to communicate well, manage both external & internal stakeholders, take ownership in any tasks given and enjoy a good challenge.

You will be responsible for:

Serve as a main point of contact to ensure a successful onboarding experience.
Work closely with the operations team to ensure the partner's site is integrated into the Fewcents Media Network.
Develop content strategy together with partners that will aid in success.
Conduct dashboard training to help partners understand how to use the dashboard.
Analyse data and create optimisation plans. Work with partners to get them executed.
Keep partners engaged and informed about Fewcents product updates with monthly tidbits emails.

Your Profile

Minimum 2 years of relevant experience
Strong communication skills with the ability to manage external and internal stakeholders.
Good analytical skills.
Willing to learn and have a growth mindset.
Independent, able to get things done without constant supervision.

Location

Singapore

Technical Proficiency

Analytical skills, develop content strategy

Language Proficiency

English

Term

Full-time, Permanent

Apply:

Please write to hr@fewcents.co:
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Provide short intro in less than 60 words.
Current location.
Attach resume.

Customer Success Associate