Technical Account Manager

Technical Account Manager

Background:

Fewcents was founded in 2020 with a clear mission to make quality content easily accessible for users, while at the same time, making it profitable for publishers.  We allow users to consume individual content that is normally locked behind yet another subscription paywall, with a convenient, quick, and easy small payment.  They can also express their support for publishers and creators via small, secure, easy tips.  On the other hand, publishers and creators can grow their revenue, by collecting small payments in the form of pay-per-content and contributions.  This allows them to focus their efforts on creating enriching and authentic content, instead of trying to grow page views with clickbait.  
‍
Fewcents is a market-leading solution for the digital media industry built with:

• Cutting edge fintech covering 50 currencies & 100s of local payment methods
• Super easy integration
• Foundation of data and control for publishers
• Convenient, fast, secure checkout for users
  

We raised seed funding in 2021 and are ready to go out and change the way people consume media at a global scale.

Job Description:

Our paywall and tipping solutions are embedded directly on the publishers’ website, which is also where most users will discover us for the first time.  This makes building a quality publisher network crucial to the company’s success.  
As a Technical Account Manager, your primary responsibility would be to onboard publishers by owning the technical integrations, and own any technical needs from them by becoming a bridge to the tech and product teams. You must have excellent communication skills to interact with external publisher teams and internal stakeholders. You will actively shape the business with your technical expertise, customer focus and passion for selling innovative solutions.

Responsibilities:

• New publisher onboarding by seeing through their integration with Fewcents product.
• Engage directly with sales teams, clients and client success teams to provide pre- and post-sales advisory, technical support, and technical account management.
• Provide an outstanding customer experience for all accounts, by setting expectations and anticipating and resolving client technical issues in a timely manner.
• Provide support with reporting metrics to the publishers and sales teams.
• Act as internal liaison between Regional Sales, Product and Engineering teams.
• Create and maintain a process for scalable onboarding functions.
• Prepare documentation for internal and external purposes.
• Innovate on solutions for custom integration or publisher technical needs.

Why should you be excited:

• Get in early at a fast-paced company that is going to change the way digital media is consumed and monetized.
• Build an exciting career path in fintech and digital media.
• Opportunity to volunteer for projects in areas that seem most exciting to you.
• Learn from the best in the business.
• Lightning-fast career progression.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter what their background is. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams result in better products and business, we’d especially love to hear from you if you’re from an under-represented demographic.

Apply:

Please write to hr@fewcents.co:
‍

• Provide short intro in less than 60 words.
• Salary expectations
• Attach resume